Return Policy

We have a 30-day returns policy, which means you have 30 days from the date you received your item to request a return.

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or worn, with tags attached and in the original packaging. You will also need your receipt or proof of purchase. To initiate a return you can contact us at info@valuekart18.in.
  • Returns should be sent to the following address:  H22, Sector 63 Rd, A Block, Sector 65, Noida, Uttar Pradesh 201301 India
  • If your return is accepted, we will send you a return label and instructions on how and where to send your package. . Items returned to us without first requesting a return will not be accepted.

Return Process 

  • Go to the website, discover the contact page and fill in your details.
  • You can also optionally write to us at info@valuekart18.in to return your product.
  • Your case will be investigated by the  support staff and you will receive solution according to the policy.
  • After you have received the return confirmation from valuekart18 support, please send the package with the number back the order and provide receipt/tracking details in the email once you post.
  • You will be notified of the package immediately upon receipt of the returned products.
  • Refunds will begin once we have received the products.
  • With no restocking fee , no return fee, we ask no reason when returning, no questions asked
  • We will arrange a return collection, if the service is available in PIN code, the partner courier will contact you with the return delivery note within 24- 48 hours. If the return service is not available at the center, one can send it to us at
    via any courier and we will refund Rs 100. to him/her.

Damaged on arrival

  • Please check your order upon receipt and contact us immediately if the item is faulty, damaged, or you have received the wrong item , so that we can assess this problem and do the right thing. If the product is damaged, we will refund you the return or exchange fee

Exchanges or its a wrong product

  • The quickest way to ensure you get what you want is to return the item you have and, once the return has been accepted, purchase the new item separately . We charge for the exchange or return of the product

Cancel an order

  • If you place an order and want to change the design, color or product, you can call or email within 24 hours.
  • If you Received the package and want to change the size and color of the product, so don’t worry, we’ll arrange collection for you with no additional shipping costs

Refunds

  • We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 07-10 business days. Keep in mind that your bank or credit card company may take some time to process and post the refund

Customer Support

Address: H22, Sector 63 Rd, A Block, Sector 65, Noida, Uttar Pradesh 201301 India

Phone: +91-98704 40549

Email: info@valuekart18.in